Frequently Asked Questions
Welcome to our FAQ page! Here, you'll find answers to common questions about our products, policies, and services. If you don’t see your question listed, feel free to contact us at contact.aurarene@gmail.com—we’re here to help!
General Questions
Q: What is Aura Rene?
Aura Rene is an online store offering carefully curated jewelry and seasonal gifts. We aim to provide high-quality, affordable products that help you celebrate special moments and create lasting memories.
Q: How secure is my payment information?
Your security is our top priority. All transactions on our website are encrypted and processed through secure payment gateways to protect your personal and payment information.
Q: How can I contact your team?
A: You can reach us at contact.aurarene@gmail.com. Our support team is available every day of the week, and we strive to respond to all inquiries within the same day.
Your Account & Profile
Q: How do I create an account?
Q: I forgot my password. How can I reset it?
Q: How can I update my account information
Q: What do I do if I have issues accessing my account?
Q: Can I delete my account?
Orders & Shipping
Q: How long will it take to receive my order?
Orders typically ship within 1-3 business days. Delivery times vary depending on your location but generally range from 8-12 business days.
Q: Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $50.
Q: Can I track my order?
Absolutely! Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your package's journey.
Returns & Exchanges
Q: What is your return policy?
We accept returns within 14 days of delivery for unused items in their original condition. Holiday purchases include an extended return period of two additional week.
Q: How do I start a return or exchange?
Please email us at contact.aurarene@gmail.com with your order number and details about the item(s) you’d like to return or exchange.
Q: Can I exchange a gift item?
Yes, gift items can be exchanged within the same return period.
Products
Q: Are your products hypoallergenic?
Yes, many of our jewelry pieces are hypoallergenic and designed for sensitive skin. Please refer to individual product descriptions for specific details.
Q: How should I care for my jewelry?
To keep your jewelry looking its best, store it in a dry place, avoid exposure to water or harsh chemicals, and clean it gently with a soft cloth.
Q: Do you offer gift wrapping?
Not yet, but we hope to add this feature soon to make your gifting experience even more special. Stay tuned for updates!
Rewards & Affiliate Program
Q: How do I earn rewards points?
Q: What can I redeem my rewards points for?
Q: What can I redeem my rewards points for?
Q: Do I need to sign up for the rewards program?
Q: Do my rewards points expire?
Q: How can I check my rewards balance?
Q: Are there limits on how I can use my points?
Holiday Policies
Q: Do you offer extended returns for holiday purchases?
Yes, during the holiday season, we extend our return period by an additional two weeks to make gift shopping stress-free.
Q: Can I exchange a holiday gift?
Absolutely! Holiday gifts can be exchanged under the same extended return policy.