Frequently Asked Questions
Welcome to our FAQ page! Here, you'll find answers to common questions about our products, policies, and services. If you don’t see your question listed, feel free to contact us at support@aurarene.com—we’re here to help!
General Questions
Q: What is Aura Rene?
Aura Rene is an online store offering carefully curated jewelry and seasonal gifts. We aim to provide high-quality, affordable products that help you celebrate special moments and create lasting memories.
Q: How secure is my payment information?
Your security is our top priority. All transactions on our website are encrypted and processed through secure payment gateways to protect your personal and payment information.
Q: How can I contact your team?
A: You can reach us at contact.aurarene@gmail.com. Our support team is available every day of the week, and we strive to respond to all inquiries within the same day.
Q: Do you offer any discounts or promo codes?
Q: Do you offer any discounts or promo codes?
Your Account & Profile
Q: How do I create an account?
A: Click the profile icon in the top-right corner and select "Create Account." Enter your name, email, and a secure password — and you’re in! Having an account lets you track orders, save favorites, and enjoy faster checkout.
Q: I forgot my password. How can I reset it?
A: No worries! Go to the Login page and click “Forgot your password?” Enter your email, and we’ll send you a link to reset it in just a few seconds.
Q: How can I update my account information
A: Once logged in, click your profile icon, then select "Account Details." From there, you can update your name, email, or shipping address at any time.
Q: What do I do if I have issues accessing my account?
A: Try resetting your password or clearing your browser cache. Still having trouble? Reach out to us at support@aurarene.com — we’re here to help!
Q: Can I delete my account?
A: Yes. Just email contact.aurarene@gmail.com with the subject line "Account Deletion Request." We’ll confirm your identity and securely remove your data.
Orders & Shipping
Q: How long will it take to receive my order?
A: Orders typically process within 1-3 business days. Delivery times vary depending on your location but generally range from 7-12 business days.
Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on all orders over $50.
Q: Can I track my order?
A: Absolutely! Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your package's journey.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly, but if you contact us within 1 hour of placing your order, we may be able to update or cancel it. Email support@aurarene.com with your order number and any changes you need.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused items in their original condition. Holiday purchases include an extended return period of two additional week.
Q: How do I start a return or exchange?
A: Please email us at contact.aurarene@gmail.com with your order number and details about the item(s) you’d like to return or exchange.
Q: Can I exchange a gift item?
A: Yes, gift items can be exchanged within the same return period.
Q: What if I received the wrong item or it arrived damaged?
A: We're so sorry about that! Please email us at support@aurarene.com within 7 days of delivery with your order number and a photo of the issue. We'll make it right ASAP.
Products
Q: Are your products hypoallergenic?
A: Yes, many of our jewelry pieces are hypoallergenic and designed for sensitive skin. Please refer to individual product descriptions for specific details.
Q: How should I care for my jewelry?
A: To keep your jewelry looking its best, store it in a dry place, avoid exposure to water or harsh chemicals, and clean it gently with a soft cloth.
Q: Do you offer gift wrapping?
A: Not yet, but we hope to add this feature soon to make your gifting experience even more special. Stay tuned for updates!
Holiday Policies
Q: Do you offer extended returns for holiday purchases?
A: Yes, during the holiday season, we extend our return period by an additional two weeks to make gift shopping stress-free.
Q: Can I exchange a holiday gift?
A: Absolutely! Holiday gifts can be exchanged under the same extended return policy.
Q: How long will it take to ship during holidays?
A: Short answer: 3–4 weeks.
After a 2–3 day processing period, USPS estimates delivery within 7–12 business days. During the holiday season, we recommend placing your order 1–2 weeks earlier to avoid delays, especially in November and December. You’ll receive tracking info as soon as your order ships.