Refund policy
Return & Refund Policy — Aura René
At Aura René, we want you to feel confident about your purchase. If something isn’t right, we’ll work with you to make the return process as clear and straightforward as possible.
30-Day Return Window
You may request a return within 30 days of the date your order is delivered.
To be eligible for a return, an item generally must be:
- Unworn and unused
- In its original condition
- Returned with any original tags, packaging, or accessories included with the item
- Accompanied by proof of purchase, such as your order confirmation or order number
Please contact us before sending any item back.
How to Start a Return
To request a return:
- Email contact.aurarene@gmail.com
- Include your order number
- Tell us which item you would like to return and the reason for the return
- Wait for return instructions before shipping the item
If your return is approved, we will provide the appropriate return instructions and return destination.
Please do not send returns to an address found elsewhere on our website, shipping label, or packaging unless we specifically instruct you to do so. Because Aura René works with independent fulfillment partners, the correct return destination may vary by order or product.
Items returned without prior authorization or sent to the wrong location may experience delays or may be unable to be processed.
Return Shipping Costs
Unless an item arrived damaged, defective, incorrect, or otherwise qualifies for a seller-paid return, customers may be responsible for return shipping costs.
If Aura René provides a prepaid return label, any applicable deduction or cost will be explained before you send the item back.
Original shipping charges are generally non-refundable unless required by law or the return resulted from an error with your order.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as possible at contact.aurarene@gmail.com.
When possible, please contact us within 48 hours of delivery and include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging when relevant
The 48-hour request helps us resolve shipping and fulfillment issues quickly, but it does not limit any rights you may have under applicable consumer-protection law.
If we confirm that an item arrived damaged, defective, or incorrect, we will work with you on an appropriate resolution.
Items That May Not Be Eligible for Return
Certain items may not be eligible for return, including:
- Custom or personalized items
- Products that have been worn, used, altered, or damaged after delivery
- Certain personal-care or hygiene-sensitive products once opened or used
- Gift cards
- Items specifically marked Final Sale before purchase
Sale or discounted items are not automatically final sale unless the product is clearly identified as Final Sale before purchase.
If you are unsure whether an item is eligible, email us before returning it.
Exchanges
For the fastest and most reliable experience, we generally handle exchanges by:
- Returning the original eligible item, and
- Placing a new order for the desired size, style, or product
This helps avoid delays caused by inventory changing while a return is in transit.
If there is a problem with the item you received, contact us first so we can determine the best resolution.
Holiday Return Extension
During an announced Aura René holiday return period, eligible purchases may receive an additional 14 days beyond the standard 30-day return window.
Any applicable holiday extension and eligibility dates will be communicated by Aura René during the relevant holiday period.
Refunds
Once an approved return is received and reviewed, we will notify you of the status of your refund.
If approved:
- The refund will be issued to your original payment method
- Please allow up to 10 business days for Aura René to process an approved refund
- Your bank, credit card company, or payment provider may require additional time to post the refund to your account
If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, email contact.aurarene@gmail.com.
Canceled Orders
If you need to cancel or change an order, contact us as soon as possible.
Because orders may begin processing shortly after purchase, we cannot guarantee that an order can be canceled or modified once fulfillment has begun.
If the order has already shipped, the normal return process may apply.
International Customers
Customers outside the United States may have additional cancellation, return, refund, warranty, or consumer-protection rights under the laws of their country or region.
Nothing in this policy is intended to limit or exclude rights that cannot legally be limited or excluded under applicable consumer-protection law.
Where mandatory local consumer rights provide greater protection than this policy, those rights will apply.
Contact Us
For return, refund, exchange, or order-related questions, email is our preferred support method.
📧 Email: contact.aurarene@gmail.com
🕒 Customer Support Hours: Monday–Friday, 7:00 AM – 8:00 PM (Arizona Time)
Please include your order number whenever possible so we can help you more quickly.